Artificial intelligence (AI) can significantly complement Voice over Internet Protocol (VoIP). Here’s how AI-enhanced VoIP can introduce remarkable efficiencies to your business communications. Interactive voice response (IVR) systems with conversational AI An IVR system is designed to automatically respond to customer queries with AI agents. These agents allow businesses to take on more customer calls…
DetailsBecause Microsoft understands the value of business data and the costs associated with data loss and theft, the technology company offers powerful security tools for Microsoft 365 subscribers. However, for these tools to be truly effective, users must implement the following practices to further protect their data. Take advantage of policy alerts Establish policy notifications…
DetailsProtecting business data becomes more challenging when a company has a distributed workforce using different devices that are connected to different networks. Even when they’re only browsing the internet, workers get exposed to all sorts of online dangers. As a business owner, you should consider implementing browser safety measures to avoid data compromise. Install ad…
DetailsThe dog days of summer are here, and it’s hot out! Homeowners and business owners alike are bracing for their upcoming power bills as they run their air conditioners around the clock trying to keep cool. But for many business owners, it’s not just about keeping your team cool – it’s also about keeping your…
DetailsIf you want to improve your business’s performance, then investing in new technology can be a big step in the right direction. For instance, just upgrading your servers can boost your team’s ability to multitask and handle more complex projects. However, buying new tools and solutions will not give you the results you want unless…
DetailsHardware management may seem daunting to many, due to the constant changes and developments in the world of tech. But computer upkeep is simpler than it seems. Make hardware management a breeze by following these pointers. ✓ Clean your computer components Wipe down monitors with a clean, static-free, non-abrasive fabric such as computer component-specific microfiber…
DetailsDo IT security terms like “phishing” and “intrusion protection” sound extremely foreign to you? If so, it’s time you familiarize yourself with these and other common cybersecurity terms. By learning these basic concepts, you’ll be more aware of the depth and scope of online dangers and, hopefully, be better prepared to deal with them. Malware…
DetailsPresenter Coach was one of the artificial intelligence-based features introduced in PowerPoint’s 2019 software update. It helps you give more effective in-person and virtual presentations by providing you with feedback on your word choice, and speed, among many others. This year, Presenter Coach is finally available on all platforms and is packed with new types…
DetailsBusinesses seeking to integrate their various systems may be intrigued by a cloud solution. An increasingly popular cloud solution for small- and mid-sized businesses (SMBs) is enterprise resource planning (ERP). In this post, you’ll learn what a cloud-based ERP system is and how your business can benefit from it. Define: Cloud-based ERP ERP is management…
DetailsCloud-based order management systems (OMS) have plenty of useful features that can help any eCommerce business boost their sales. But this is just one of the many advantages these tools offer. Read on to learn more about the business benefits of deploying an OMS. First off, we need to clarify that an inventory management system…
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