For many customers, being put on hold in a call can be annoying. Some may even get frustrated and just hang up. Instead of keeping your business’s callers waiting without anything to do, why not have them listen to useful information that keeps them engaged? With a Voice over Internet Protocol (VoIP) system, doing this…
DetailsAs companies gradually adjust to and recover from the effects of the coronavirus pandemic, IT teams must ensure sufficient support for flexible working arrangements through cloud-based solutions. Microsoft stepped up to the challenge by equipping the Microsoft 365 Apps admin center with powerful features that enable IT administrators to handle these tasks more efficiently. Office…
DetailsHybrid cloud platforms are a great way to improve a business’s agility and flexibility, as they can be used to host business components in an affordable and low-impact manner. But what exactly is the hybrid cloud, and what are its specific advantages for small- and medium-sized businesses (SMBs)? Read on to learn more. Hybrid clouds…
DetailsBusiness intelligence (BI) tools used to be prohibitively expensive because they required hiring specialists to analyze business data. This is why only large companies could afford them in the past and why small- and medium-sized businesses (SMBs) were hesitant to implement them. But times have changed. SMBs now have access to a vast range of…
DetailsWindows 11 is here, and many users are wondering whether they should upgrade. The new Microsoft operating system (OS) introduces quite a few nifty features, but it also has its share of controversies. So, should you take the plunge? Here are some things you need to know before making that decision. 1. Your computer doesn’t…
DetailsIf you’re a business owner or planning to open a new business, chances are you have looked into IT support options. For those unfamiliar with the world of IT support, it can be confusing trying to figure out which option is best for your business. You might be interested in the most cost-efficient option but…
DetailsMany people use password autofill on their web browser or password manager for convenience. The feature, however, can be used by hackers and advertisers to access user accounts and gather your sensitive information without your consent. Why password autofill is so dangerous Modern web browsers and password managers have a feature that enables usernames and…
DetailsYour precious Android tablet is a handy tool for you to get work done and communicate on the go. But like all electronic gadgets, your Android tablet can disrupt your sleep. Lack of sleep can hinder your performance at work and, in turn, negatively affect your business operations. Here are several ways you can prevent…
DetailsCutting costs is great for business, but only if doing so does not reduce the quality of your company’s products or services. You can achieve this kind of compromise in your IT system, too. Instead of investing in expensive computer hardware, you can opt for affordable but powerful thin and zero clients. What are thin…
DetailsOne of the biggest obstacles for many teams is how to share resources like calendars, spreadsheets, and even Microsoft Outlook inboxes. Luckily, there’s Microsoft 365 Groups, a cross-application service that enables team members to collaborate and share resources with ease. What’s more, its connectors feature permits users to share content from third-party services right in…
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