Being put on hold can be a bothersome experience for customers. Unless they have absolutely nothing else to do, people dislike waiting for an indefinite amount of time and achieving nothing. But did you know that when you make customers wait on the other end of the line, you actually have the opportunity to provide…
DetailsWhen was the last time you updated your technology? Between your hardware and software, if you are still doing business on older technology, you could be putting yourself at risk, and it could end up costing you big. As we begin a new year, it’s time to take a close look at the tech you…
DetailsThe internet is a Wild West of sorts. One can never know what kind of cyberthreat they’ll come across. This is why businesses should use secure web browsers to keep threats at bay. But how safe are the popular browsers of today? Let’s find out. Microsoft Edge Microsoft Edge, Windows 10’s current default browser, is…
DetailsThe cross-application service in Microsoft 365 known as Groups enables members of a team to collaborate and share resources with one another. Such resources can be a calendar, spreadsheets, and even an Microsoft Outlook inbox, among others. Groups also has a feature called connectors that allows users to share content from third-party services right in…
DetailsFor years, big companies have been harnessing the power of business intelligence (BI) to improve business performance. And for them, paying experts to analyze large data sets is no issue. It’s different with small- and medium-sized businesses (SMBs). SMBs also store large volumes of data, but many are wary of spending too much on BI.…
DetailsMicrosoft is set to release major improvements for Windows 10 in 2021, along with new services designed to enhance performance, accessibility, and user experience. Let’s take a look at what these changes are and what they mean for Windows users. What’s new on Windows 10? Microsoft tends to release major updates followed by several smaller…
DetailsEvery business should have a strong cybersecurity posture to keep cybercriminals from infiltrating their network. One way to do this is by implementing a strict authentication process using two-step or two-factor authentication. These two processes are so similar that many confuse one with the other. Learn the difference between the two and how you can…
DetailsWith the rise of eCommerce and remote working, the importance of computers in business has never been more apparent. But what kind of computers does your small business need? Should you invest in desktops or laptops? Consider the following when weighing your options. Portability The pandemic has driven the majority of businesses to adopt remote…
DetailsRJ2 Perspective Written by: Jeff Dann, President of RJ2 Technologies This year has been a carousel ride for the ages. Businesses are struggling to keep afloat while others have had windfall success. The stock market has been soaring while individual bank accounts are drained after a lifetime of hard work. There were winners and…
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