VoIP system costs that you should know about

Like all business components, Voice over Internet Protocol (VoIP) systems have costs of ownership, or the direct and indirect costs accrued by a certain service or product. Understanding your VoIP’s total cost of ownership will help with your tech budgeting and more. Upfront costs Upfront costs are largely determined by the manner in which you…

What you need to know about telephony DoS

Hackers launch denial-of-service (DoS) attacks to render IT systems and networks inaccessible to intended users. Large corporations’ web servers used to be frequent targets, but nowadays, every business can become a victim. Hackers have also started launching attacks on Voice over Internet Protocol (VoIP) systems. This brief guide on telephony DoS attacks can help you…

Here are the basics of different VoIP systems

Many businesses still rely heavily on landlines, which remain as one of the first points of contact businesses have with their customers. With the marriage of traditional telephony and digital connectivity comes a more affordable and reliable option: internet phones. Is this the best option for your business? Read on to find out. Different phone…

How AI can shape the future of VoIP

Artificial intelligence (AI) can significantly complement Voice over Internet Protocol (VoIP). Here’s how AI-enhanced VoIP can introduce remarkable efficiencies to your business communications. Interactive voice response (IVR) systems with conversational AI An IVR system is designed to automatically respond to customer queries with AI agents. These agents allow businesses to take on more customer calls…

VoIP for SMBs: Hardphones or softphones?

Your company has decided to avail of Voice over Internet Protocol (VoIP) and has given you the task of choosing between its two types: traditional desk phones (hardphones) or software-based phones (softphones). Worry not — we’re here to help you understand the benefits of each type. What’s a hardphone? A hardphone functions like a normal…

Choosing the ideal VoIP system

Communicating with people via tablet, mobile phone, or laptop has never been easier. Thanks to progressively faster and more stable internet connections, Voice over Internet Protocol (VoIP) services have become a more accessible and cheaper alternative to conventional phone calls. Entrepreneurs have seen their potential, and are using VoIP technology to improve their communication strategy.…

RJ2 Perspective – March

What are the advantages of Hosted PBX and VoIP compared to the phone you are currently using? Written by: Andrew Francis, Marketing Coordinator   The communications industry is undergoing an unprecedented phase of technological innovations. Cloud communications products and services continue to flip the industry on its head, putting you in control. Is the lack…

The importance of Quality of Service in VoIP

Voice over Internet Protocol (VoIP) has become the top communication system of choice of many small- to medium-sized businesses. While there are many vendors that offer different VoIP packages with their respective features, you should look into their Quality of Service (QoS) to know which one could meet your company’s needs. Here’s a quick overview…

5 Tips to successfully migrate UC to the cloud

If you want to improve your business’s agility, security, flexibility, and efficiency, you should consider moving critical systems and functions to the cloud. Your unified communications (UC) systems ought to be one of these. Migration, however, comes with its share of risks, so it’s essential that you plan for the move to make it uneventful.…