Website RJ2 Technologies
MSP Field Support Engineer-Level II
About the Company
RJ2 Technologies is a Managed Service Provider (MSP) that takes a tailored approach to customer service. We sit down with our clients and build a trusting relationship to understand their outsource IT needs and learn more about their goals the company wishes to achieve. Here at RJ2T, we tailor an IT managed services plan that best fits our client’s needs because we appreciate the fact that no two businesses are alike.
As a company, we are dedicated to providing reliable, efficient, and effective IT solutions that empower businesses to thrive. Our team of experts are committed to delivering exceptional customer service and pride ourselves on fostering a collaborative and creative work environment where individuals can grow and excel. Read the job description below and join us to be a part of a dynamic team that is shaping the future of IT.
Job description
Provide front line onsite and remote IT support by timely resolving all support tickets and other related tasks assigned daily. You will be required to document your support activities, communicate with clients, and resolve trouble tickets.
Responsibilities:
- Provide end user support in a timely, courteous, and professional manner.
- Provide first level support and prioritize incoming Help Desk requests from an end user experiencing problems with hardware, software, cell phone, printers, networking, and other computer related issues.
- Provide Advanced Troubleshooting of Windows 10, Microsoft Office, Active Directory, Exchange, Azure Active Directory, line of business applications and hardware
- Detail oriented in tickets
- Create, update, and maintain documentation
- Strong technical problem-solving skills with the ability to diagnose and solve issues.
- Strong written and verbal communications skills.
- Participate in the 24/7 on-call rotation cycle
- Some Travel to Clients Required
Basic Qualifications:
- 2+ Years Windows 10 Operating Systems Support
- 1+ Year(s) Active Directory Experience
- 1+ Year(s) Exchange On-Premises Experience
- 1+ Year(s) Exchange Online (Office 365) Experience
- 1+ Year(s) Office Application Support
- 1+ Year(s) End-User Customer Service Experience
- 1+ Year(s) Windows Server Operating System Support
- Some Experience Supporting Enterprise Phone Systems
Preferred Qualifications:
- Bachelor’s Degree in computer science or related field
- 5+ Years Windows 10 Operating Systems Support
- 3+ Years Active Directory Experience
- 3+ Years Exchange On-Premises Experience
- 3+ Years Office Application Support
- 3+ Years End-User Customer Service Experience
- 3+ Years Exchange Online (Office 365) Experience
- 3+ Years Windows Server Operating System Support
- 1+ Year(s) Supporting Enterprise Phone Systems
- Experience with ConnectWise Manage
- Experience with ConnectWise Automate
- Experience with Enterprise Backup Solutions
- Experience with Multi-Factor Authentication
- Prior Experience with a Managed Service Provider
Additional Requirements:
- Maintain an adequate level of knowledge of operating system and application software being used to provide high-level support to users
- Authorization to work in the U.S.
- Be passionate about IT, energetic, a people’s person, focus driven, and eager to explore and learn new technologies
- Car/Vehicle necessitated
- Job related certifications (not required)
- Passion for teamwork, continuing education, problem-solving and exceptional customer service
- Ability to multi-task and adapt to changes quickly
- Understanding of support tools, techniques, and how technology is used to provide IT services
- Self-motivated with the ability to work in a fast-moving environment
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to Relocate:
- Rolling Meadows, IL 60008: Relocate before starting work (Required)
Work Location: Hybrid remote in Rolling Meadows, IL 60008
To apply for this job email your details to marketing@rj2t.com