Project Infrastructure Engineer

RJ2 Technologies has been a leading Chicagoland MSP for over 20 years and we are looking to expand our Professional Services Department.

Senior Project Infrastructure Engineer Overview:

The Project IT Infrastructure is a critical member of the Professional Services Team, responsible for design, install and monitoring of solutions.  This member will also troubleshoot escalation tickets for  Network, Infrastructure and Implemented Solutions.

• IT support relating to technical issues involving Microsoft’s core business applications
• Support services for Microsoft related technologies: Windows 7, Windows 10, Windows Server, Exchange, O365, Active Directory, etc.
• Ability to configure and troubleshoot network equipment including routers, switches and firewalls.
• Provisioning and installation of hardware and software as they relate to user workstations, servers, and other IT-based appliances, etc.
• Remote access solution implementation and support: VPN, Terminal Services, and Citrix
• Understand processes in ConnectWise by completing assigned training materials
• Enter all work as service tickets into ConnectWise
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry
• Hyper V, Networking, and Firewall knowledge.
• Proficiency in Scripting – Power Shell
• Proficiency with managing and maintaining Cloud and Virtualization technologies such as VMware vSphere, Microsoft Hyper-V, Citrix XEN App, Citrix XEN Desktop, Azure Cloud, and AWS.

Comprehensive knowledge of:

• Microsoft Office 365 and Microsoft Teams
• Enterprise server security and patch management
• Configuration and change management
• Act as a level high level 3 escalation support for infrastructure operational and security issues.
• Ability to multi-task and adapt to changes quickly, including re-prioritizing assignments.
• Self-motivated with the ability to work in a fast-moving environment

Perfected Qualification:

• MSP Experience is a must
• Connectwise/Labtech Experience
• Bachelor’s degree in a technical track
• 4+ years’ experience in technical engineering
• Azure/AWS experience
• Hyper V
• Cisco Switches, Firewalls Wireless Access Points
• Strong Troubleshooting Skills